Arrow Technology Solutions offers a remotely managed IT department for all types of organizations and market sectors. Receive high-quality support from our help desk and access to a team of qualified experts – all at a fraction of the cost of hiring your own.
Most network outages can be prevented if the network is being carefully watched. Our software monitors event logs and system performance characteristics 24×7 and immediately notifies us if anything is out of the ordinary—often before the issue causes a work disruption. For any monitoring activities which cannot be automated we schedule recurring manual checks in our trouble ticket software to ensure follow up.
In order to successfully share knowledge and processes among our team members we rely on excellent network documentation. We fully document the network configuration, IT issues, admin passwords, etc. and give you full ownership of that documentation which ensures that you will never be held hostage by a lack of knowledge about your own network. Being organized is the key to quick and efficient ticket resolution, which is something we pride ourselves on.
We believe strongly in flat-fee, all-inclusive pricing rather than hourly pricing. With flat-fee pricing our interests are aligned with yours–we both have an incentive to invest the time and resources to create the most stable computing environment possible. Our flat fee pricing model includes unlimited support for maintenance and monitoring of your existing infrastructure, including emergency and after hours support.
Arrow Technology Solutions is truly a Professional Company I turn to on for advice as to how to harness the power of IT operations. Our recent NUTANIX deployment was a success we are extremely happy with the project from the start to the end and will continue working with Arrow Technology Solutions in the future.
I worked with Arrow Several Years to help me in my Business . The staff were very responsive and organized with every request. I would recommend Arrow to any company that is looking for external IT support.
IT Solutions and Services for New Mexico Businesses